Vola is responsible for processing customer data.
Concerned about the personal data of our customers, we are committed to ensuring the conformity of the processed treatments in its quality of controller, in accordance with the provisions of Regulation 2016/679 of the European Parliament and of the Council dated 27 May 2017 (the "RGPD").
To do this, we use a solution that complies with the RGPD and we have implemented a strict privacy policy to ensure an optimal level of protection of your data collected.
The customer is informed that when creating a customer account the following personal data about him are collected, either by phone, email or directly to the company.
The company collects, processes and stores the data transmitted by the customer. Without refusal on his part, the customer may receive direct marketing solicitations from the company.
In its capacity as controller, and in accordance with the laws and regulations in force, the company undertakes to:
- Put in place all the technical and organisational measures to ensure the safety of the treatments carried out.
- Restrict access to customer data only to those duly authorised for this purpose.
- Sensitise and train staff in data processing.
- Guarantee all rights of access, portability, erasure, rectification and opposition of the customers concerning their data collected during the use of the services. The customer has at any time, in advance, during or after processing, a right of access, copy, rectification, opposition, portability, limitation and deletion of data concerning him.
He can exercise his rights by sending an e-mail to the following address: vola@vola.fr or by post to the following address: Vola 37 Avenue Saint Martin 74190 Passy and this, subject to justify his identity.
The company informs the customer that it deposits cookies or similar tracing technologies on the Customer's terminal, when the latter consults the site, and collects the following data:
- IP address (Internet Protocol)
- Browser version of the terminal used
- On-site course / navigation data
The customer is therefore informed that the use of the Services involves the storage of "Cookies" files, cookies, other tracers or similar technologies on the Customer's terminal.
We use two types of cookies whose purposes are described below.
These cookies are essential to navigation on our site (such as session IDs) that allow you to use the main features of the site and secure your connection.
They allow you, for example, to access directly to the reserved and personal areas of our site, thanks to identifiers or data that you may have previously entrusted to us. Without these cookies you will not be able to use the site normally, we do not advise you to delete them.
These are the following cookies:
| Cookies | What data collected? The duration of the conservation |
Utility |
|---|---|---|
| VOLAID | Technical ID Duration: user session |
Keeps the session authenticated |
These cookies allow us to know the use and performance of our site, to establish statistics, volumes of use and use of the various elements of our site (content visited, routes) allowing us to improve the interest and the ergonomics of our services (the pages or the sections most often consulted, the articles most read, ...).
These are the following cookies:
| Cookies | Utility? The duration of the conservation |
|---|---|
| _ga | Used to distinguish between users Duration: 2 years |
| _gid | Used to distinguish between users Duration: 24 hours |
| _gac |
Contains campaign related information for the user. If you have linked to Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Duration: 90 days |
The registration of a cookie in a terminal is essentially subordinate to the will of the user of the terminal, which he can express and modify at any time and free of charge.
If you have accepted in your browser the recording of cookies in your terminal, cookies embedded in the pages and contents you have viewed may be stored temporarily in a dedicated area of your device.
Here are the means at your disposal to accept / refuse or delete cookies on our site:
Most browsers accept cookies by default. However, you may decide to block these cookies or ask your browser to notify you when a site tries to implement a cookie on your device.
To change the cookie handling of your browser, you can change the settings in the privacy tab.
For the management of cookies and your choices the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies:
